Refund & Free Trial Policy
1. Free Trial Refunds & Rules
We do not offer refunds and returns on trial products. Customers are strictly limited to one free trial per person and per household.
Multiple free trial sign-ups are detected using our AI-based software and abusers of the free trial offer will have their additional trials cancelled and billed for full value immediately.
2. Recurring Order Refunds
We do not offer returns or refunds on recurring subscription orders once they are processed. If you wish to cancel your subscription, you must do it before the renewal date. Subscriptions can be cancelled by logging into your Söden account or by emailing us at firstname.lastname@example.org
3. Damaged Or Defective Order Replacements.
If your order has been damaged in transit, we can provide you with a replacement providing that you send our team evidence of the damage.